Getting to an appointment

If you are unable to get to an appointment by yourself or using public transport, there are options available.

Non-Emergency Patient Transport Service

If you are unable for clinical reasons to use private or public transport to get to and from hospital, you might be eligible to use the Non-Emergency Patient Transport Service.

This non-emergency service is provided by South Central Ambulance Service NHS Foundation Trust (SCAS) for eligible patients with a medical need that prevents them using conventional transport to take them to and from hospitals.

Who can use the service?

The Patient Transport Service (PTS) is for patients who have been clinically assessed as having a condition that means:

  • They need assistance for a journey to/from a healthcare appointment, and/or;
  • It may be medically harmful to their health to travel by other means.

All patients requesting PTS are taken through an eligibility screening process that consists of a number of clinically-designed questions about an individual’s condition and mobility. This process has been designed to make sure that all patients with a medical need for transport receive it.

Several categories of patient journey are not covered by the current PTS in Sussex. These include: neonatal transport; paediatric intensive care transport; journeys for patients who live outside of Sussex; and journeys for patients who are detained under Section 136 of the Mental Health Act.

How do patients access the Patient Transport Service?

The first journey using the Patient Transport Service must be booked by a healthcare professional or by calling the Central Booking Line

Call: 03001 239841

The Central Booking Line is open between 07:00-20:00 Monday to Saturday, and between 08:00-17:00 Sundays and Bank Holidays.

You can book subsequent journeys and manage your bookings either through the Central Booking Line, or book online.

Repatriation of Sussex patients

All bookings for the repatriation of Sussex-registered patients back to the county should be made with South Central Ambulance Service NHS Foundation Trust. For long-distance journeys SCAS require 24 hour notice.

To book a journey back to East Sussex from outside the county, please call:

  • SCAS Contact Centre – 0300 123 9841
    07:00-20:00 Monday to Saturday
    08:00-17:00 Sundays and Bank Holidays

If SCAS are unable to complete the journey they may liaise with local PTS providers to complete the journey on their behalf. If neither of these options is possible then please contact Derek Laird to discuss your journey request, by email or on 07557 680046. If Derek is not available contact Keith Hoare.

All journeys must be authorised ahead of the patient being transported and in the event they are not then payment will not follow the patient.

How can patients give feedback?

You can feed back to the service via the South Central Ambulance Service website.

Patient feedback forms are also available in PTS vehicles.